Service & Support
Staying close to our customers
Our team of Service Engineers are located globally, supporting Additive Industries MetalFab customers throughout the full lifecycle of the product, maintaining the high level of equipment operation synonymous with our technology.
“Additive Industries customers do not purchase a machine but a solution, of which our service and support team are an indispensable part.”
Bart Horsten
Director, Services & Operations
Ensuring system availability to allow our customers to achieve the highest utilisation
Our Service team support you to maximize the Return On Investment (ROI) of your MetalFab system, with proven in-field Overall Equipment Effectiveness (OEE) of >90% helping to drive the maximum possible system utilisation.
A range of support packages
Offering a range of standard and tailored support packages to cover every customers' business requirements, our team provides first class professional and personal support to ensure the best possible experience with your MetalFab systems in terms of reliability and productivity.
Options include:
- 24/7 remote support through hotline
- Fast turnaround onsite support
- Periodic maintenance
- Operator training
- Software updates and installation
- Management of site inspections, system installations and upgrades