Schedule a call with one of our experts
Challenge us with your cutting edge application! Let’s discuss optimizing your part production to generate a winning business case. Ready to push the limits together and turn ideas into impact?
Lifecycle Support
End to end customer support covering system installations, maintenance, training, upgrades and corrective actions
Staying close to our customers
Our team of Service Engineers are located globally, supporting Additive Industries MetalFab customers throughout the full lifecycle of the product, maintaining the high level of equipment operation synonymous with our technology.
Additive Industries customers do not purchase a machine but a solution, of which our service and support team are an indispensable part.
Ensuring system availability to allow our customers to achieve the highest utilisation
Our Service team support you to maximize the Return on Investment (ROI) of your MetalFab system, with proven in-field system availability of >90% helping to drive the maximum possible system utilization.
*System data shown courtesy of Sauber Technologies
Providing a range of support packages
Offering a range of standard and tailored support packages to cover every customers’ business requirements, our team provides first class professional and personal support to ensure the best possible experience with your MetalFab systems in terms of reliability and productivity.
Options include:
- Management of site inspections, system installations and upgrades
- 24/7 remote support through hotline
- Fast turnaround onsite support
- Periodic maintenance
- Operator training
- Software updates and installation
