Additive Industries is dedicated to bringing metal additive manufacturing for functional parts from lab to fab by offering a modular 3D printing system and a seamlessly integrated information platform to high-end and demanding industrial markets. With substantially improved reproducibility, productivity, and flexibility, Additive Industries redefines the business case for additive manufacturing applications in aerospace, automotive, medical technology and high-tech equipment.
The number of systems installed in the USA is increasing and is expected to grow further in the near future. To reduce the response time to our customers in this region we are looking for a Service and Support Engineer, based in Southern California, Mid-West and East Coast to join the Additive Industries’ Customer Lifecycle Support team. This multidisciplinary team is responsible for all service and support activities within Additive Industries, for the complete product lifecycle. The Customer Lifecycle Support Engineer is an important interface between the customer and the Additive Industries research and development, marketing and sales teams and possesses excellent customer relations skills.
You understand that a well-prepared execution of system installations, upgrades, replacements and maintenance is key to maximize the value of the Additive Industries’ metal additive manufacturing system. Preparations will start with a customer site survey and proceed to the factory acceptance test (FAT) of the system where you will cooperate with the production team. You will coordinate the shipment to the customer and execute the system installation and setup at the customer’s facilities. The installation is completed with a site acceptance test (SAT) and a training for our customer’s operators and technicians. After a successful installation, continuous condition monitoring, maintenance, performance evaluation, diagnosis, upgrades and problem solving are an important part of your job. You will provide support remotely and on-site to maximize uptime. You will be the first and direct contact person for customers located in your region.
The ingredients for a successful performance are in sum:
The Service and Support Engineer reports to the General Manager US Operations based in Camarillo, CA
Knowledge and experience
Bachelor’s degree in Mechanical Engineering, Industrial Engineering, Industrial Technology, Control- or Electrical Engineering, Industrial Automation or equivalent work experience
Additive Industries Culture
Additive Industries is a young and fast-growing professional organization. We have developed a strong pragmatic team attitude in which we work and experiment together in achieving our joint goals. We are looking for a broad range of people with diverse backgrounds to join our organization. We have formulated the following personal traits contributing to our company culture:
Preferred start date according to our hiring agenda: March 2020