The number of systems installed in North America is increasing and is expected to grow further in the near future. To reduce the response time to our customers in this region we are looking for a Service and Support Engineer, based in Mid-West, USA, to join the Additive Industries’ Customer Lifecycle Support team. Our multidisciplinary team is responsible for all service and support activities within Additive Industries, from system handover by the production team until end-of-life arrangements at our customers. The Customer Lifecycle Support team is an important interface between the customer and the Additive Industries team (research and development, marketing and sales). Next to that the Service and Support Engineer is also an important commercial ambassador.
You understand that a well-prepared execution of system installations, upgrades, replacements and maintenance is key to maximize the value of the Additive Industries’ metal additive manufacturing system. Preparations will start with a customer site survey and proceed to the factory acceptance test (FAT) of the system where you will cooperate with the production team. You will coordinate the shipment to the customer and execute the system installation and setup at the customer’s facilities. The installation is completed with a site acceptance test (SAT) and a training for our customer’s operators and technicians. After a successful installation, continuous condition monitoring, maintenance, performance evaluation, diagnosis, upgrades and problem solving are an important part of your job. You will provide support remotely and on-site to maximize uptime. You will be the first and direct contact person for customers located in your region.
The ingredients for a successful performance are in sum:
The Service and Support Engineer reports to the Manager CLS based in Camarillo, CA
Bachelor’s degree in Mechanical Engineering, Control- or Electrical Engineering, Software Engineering, Industrial Automation or similar. Other degrees considered with commensurate work experience.
Additive Industries is a young and fast-growing professional organization. We have developed a strong pragmatic team attitude in which we work and experiment together in achieving our joint goals. We are looking for a broad range of people with diverse backgrounds to join our organization. We have formulated the following personal traits contributing to our company culture:
Acquisition by (recruitment) agencies is not appreciated.