Additive Industries is accelerating industrial additive manufacturing of high end functional metal components by offering a modular metal 3D printing system to high-end and demanding industrial markets. With market leading printing productivity, machine utilization, and part quality, Additive Industries redefines the business case for additive manufacturing applications in aviation, space, automotive, energy and high-tech markets.
The number of systems installed in Central Europe is increasing and is expected to grow further soon. To reduce the response time to our customers in this region we are looking for a Service and Support Engineer based in Germany within driving distance of some of our key clients in Germany and Switzerland, to join the Additive Industries’ Customer Lifecycle Support team. Our multidisciplinary team is responsible for all service and support activities within Additive Industries, from system handover by the production team until end-of-life arrangements at our customers. The Customer Lifecycle Support team is an important interface between the customer and the Additive Industries team (Research and Development, Engineering, Marketing and Sales). Next to that the Service and Support Engineer is also an important commercial ambassador.
You understand that a well-prepared execution of system installations, upgrades, replacements, and maintenance is key to maximize the value of the Additive Industries’ metal additive manufacturing system. Preparations will start with the factory acceptance test of the system where you will cooperate with the production team. You will coordinate the shipment to the customer and execute the system installation and setup at the customer’s facilities. The installation is completed with a site acceptance test and a training for our customer’s operators and technicians. After a successful installation, continuous condition monitoring, maintenance, performance evaluation, diagnosis, upgrades, and problem solving are an important part of your job. You will provide support remotely and if required on-site to maximize uptime. You will be the first and direct contact person for customers located in Central Europe (mainly German speaking). As part of your training, the first months you will join the team in Eindhoven, to gain full understanding of the systems we build.
The ingredients for a successful performance are:
The Service and Support Engineer reports to the Manager Customer Lifecycle Support.
Knowledge and experience
Bachelor’s degree in Mechanical Engineering, Control- or Electrical Engineering, Software Engineering, Industrial Automation or similar.
Culture Additive Industries
Additive Industries is a young and fast-growing professional organization. We have developed a strong pragmatic team attitude in which we work and experiment together in achieving our joint goals. We are looking for a broad range of people with diverse backgrounds to join our organization. We have formulated the following personal traits contributing to our company culture: