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Quality Manager (Eindhoven)

11 July, 2022

Job mission

Drive quality assurance and continuous improvement to ensure we meet our business targets.

Overall responsibility:

  • Drive improvement of our product and processes (including: process landscape / process improvements, product development, supplier quality assurance, product verification and release)
  • Responsible for overall customer satisfaction and customer complaint management
  • Maintain ISO9001 certification, stay in tune with our customers’ regulatory requirements (e.g. AS9100, IATF 16949, ISO13485) and industry standards (e.g. ISO/ASTM 5294)

More specific, you will:

  • Lead the company (and specifically new employees) on the Quality Management System and the impact of Quality on our customers and business *)
  • Maintain and improve the QMS to ensure it meets our requirements and ISO9001 requirements – together with the process owners and users
  • Plan, prepare and perform internal QMS audits and secure follow-up
  • Plan, prepare and support external QMS audits (TÜV, ISO9001) and secure follow-up
  • Own, manage and monitor the following (QMS core) processes:
    • NC/CAPA
    • Calibration
    • Change and Document Control
  • Manage and execute Quality sign-off (‘release’) of newly built systems (including reviewing SQD, FAT report, deviations etc.) *)
  • Sign off on customer specific offerings *)
  • Own Customer issue and complaint resolution process
    • Qualify and prioritize issues in the technical issue resolution process (especially ‘blocking’ issues)
    • Support and train Tiger Teams to ensure fast and structured problem solving
    • Sign off for de-escalation and closure **)
    • With CLS, P&AD and OPS - select structural issues for ‘Program for released Products (PreP) to resolve *)
    • Measure effectiveness of issue resolution programs
  • Owner of overall customer satisfaction
    • Monitor customer satisfaction (a.o. via weekly customer satisfaction meeting, business reviews)
    • Ensure appropriate resolutions are being put in place – either via technical issue resolution, NC/CAPA or separately planned activities.
    • This includes Customer Complaint Management (through NC/CAPA) **)
  • New Product Development and Engineering Change:
    • Own the PCP (Product Creation Process) and Engineering Change processes from Quality perspective
    • Together with project and change owners – select the applicable deliverables for each project and change from PCP **)
    • Train and coach the engineers to think with Quality perspective
    • Sign off at PCP toll gates and changes (especially for quality risks and quality of deliverables) **)
  • Support “Sourcing” - Sign off supplier selection **)
  • Support “Supplier Performance Control” program **)
  • Plan, prepare, execute and follow up on the annual QMS Management Review
  • Overall responsible for Quality Team (e.g. Quality Engineer):
    • Develop and maintain annual Team Plan
    • Develop and maintain 5 year plan
    • Develop KPIs and manage progress versus plans
    • Performance management (goal setting, mid-year review, annual review)
    • Recruitment, selection and on-boarding of new team members
  • Investigate and report to MT on relevant regulatory changes with respect to quality management system or industry standards **)

*)           to be improved / formalized

**)         to be started / implemented

 

Reporting

Reports directly to the CEO.

What is important in this role?

  • Wide quality experience: customer centric, product development, production, supplier quality assurance, QMS
  • Smart: seeing the big picture, strategic view, critical path, zooms out, draw vision and roadmap
  • Communicator: easily connects and communicates with our Technology Team, Service & Support Engineers, suppliers and customers.
  • Fact-based. Problem solving. Six sigma.
  • Can-do attitude, pragmatic, cooperative, fitting in a scale-up – i.e. not the Quality Police