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IT Support Engineer (Eindhoven, NL)

03 November, 2022

Additive Industries
Additive Industries is dedicated to bringing metal additive manufacturing for functional parts from lab to fab by offering a modular 3D printing system and seamlessly integrated information platform to high-end and demanding industrial markets. With substantially improved reproducibility, productivity, and flexibility, Additive Industries redefines the business case for additive manufacturing applications in aerospace, automotive, energy and high-tech equipment.

Job Mission

Additive Industries is looking for an IT Support Engineer to support the fast growth of Additive Industries. In the last years Additive Industries has grown to an organization with approximately 130 workplaces worldwide and growing, with a Microsoft-based hybrid IT environment (Windows Server, Exchange, Office365), our own development- and test servers (Windows, Linux) and a critical PLM application server. The IT support Engineer will act as the first point of contact for the users of our infrastructure.

Responsibilities

As an IT Support Engineer, you:

  • Act as the first point of contact for the users of our infrastructure.
  • Manage workstations, servers and the network.
  • Are responsible with your team to make sure the IT system is working perfectly and meets the expectations of the users.
  • Take care of new workplaces and manage the application servers.
  • Provide support to the Manager IT where needed.

Reporting

The IT Support Engineer reports to the Manager IT.

Education

  • MBO-4 or Bachelor in IT
  • Microsoft AZ-104 preferred

Knowledge and experience

  • Experience with providing day to day IT support to end-users
  • An advanced understanding of technical issues, both hardware and software, for infrastructure (servers, networking, VOIP) and end user equipment.
  • Good knowledge of Azure infrastructure
  • Additional certifications (MCSE etc.) is preferred
  • Experience with Microsoft Dynamics is preferred
  • Experience with daily support of configuration and support of our CRM/ERP applications
  • Proactive and customer-focused attitude towards end-users
  • Excellent communication skills (both in Dutch and English)
  • You do not have a 9-to-5 mentality

Personality
Additive Industries is a young and quickly maturing professional organization. We have developed a strong pragmatic team mentality in which we work and experiment together to achieve common goals. We are looking for a wide diversity of people coming from different backgrounds to join our organization. We have formulated the following personal traits contributing to our professional mentality:

  • Open, confident and result driven
  • Driven by technical challenges, eager to learn and entrepreneurial
  • Proven Team player who takes ownership
  • Professional and structured
  • ‘Fun to work with’