Additive Industries
Additive Industries is dedicated to bringing metal additive manufacturing for functional parts from lab to fab by offering a modular 3D printing system and a seamlessly integrated information platform to high-end and demanding industrial markets. With substantially improved reproducibility, productivity, and flexibility, Additive Industries redefines the business case for additive manufacturing applications in aerospace, automotive, medical technology and high-tech equipment.
Job mission
We are looking for a Service and Support Engineer to join the Additive Industries’ Customer Lifecycle Support team. This multidisciplinary team is responsible for all service and support activities within Additive Industries, from system handover by the production team until end-of-life arrangements at our customers. The Customer Lifecycle Support team is an important interface between the customer and the Additive Industries team (research and development, engineering and sales. Next to that the Service and Support Engineer is also an important commercial ambassador.
You understand that a well-prepared execution of system installations, upgrades, replacements and maintenance is key to maximize the value of the Additive Industries’ metal additive manufacturing system. Preparations will start with the factory acceptance test of the system where you will cooperate with the production team. You will coordinate the shipment to the customer and execute the system installation and setup of the system at the customer’s facilities. The installation is completed with a site acceptance test and a training for our customer’s operators and technicians. After a successful installation, continuous condition monitoring, maintenance, performance evaluation, diagnosis, upgrades and problem solving are an important part of your job. You will provide support remotely and if required on-site to maximize uptime. You will be the first and direct contact person for a limited number of customers where you have completed installations.
As part of your training, the first months you will join the operations team, to gain full understanding of the systems we build.
The ingredients for a successful performance are in sum:
Reporting
The Service & Support Engineer reports to the Manager Customer Lifecycle Support.
Knowledge and experience
Education:
Bachelor’s degree in Mechanical Engineering, Control- or Electrical Engineering, Software Engineering, Industrial Automation or similar.
Work experience:
Culture Additive Industries
Additive Industries is a young and fast growing professional organization. We have developed a strong pragmatic team attitude in which we work and experiment together in achieving our joint goals. We are looking for a broad range of people with diverse backgrounds to join our organization. We have formulated the following personal traits contributing to our company culture:
Acquisition by agencies is not appreciated.
Additive Industries B.V.
Achtseweg Zuid 155
5651 GW Eindhoven
The Netherlands
Chamber of Commerce 56692579
VAT. NL852265992B01
P.O. Box 30160
5600 GA Eindhoven
The Netherlands
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