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Field Service Engineer (location Singapore)

04 February, 2020

Additive Industries

Additive Industries is dedicated to bringing metal additive manufacturing for functional parts
from lab to fab by offering a modular 3D printing system and a seamlessly integrated information platform to high-end and demanding industrial markets. With substantially improved reproducibility, productivity, and flexibility, Additive Industries redefines the business case for additive manufacturing applications in aerospace, automotive, medical technology and high-tech equipment.

Job description:

The number of systems installed in Asia Pacific is increasing and is expected to grow. To reduce the response time to our customers in this region, we are looking for a Field Service Engineer, based in Singapore, to join the Additive Industries Asia Pacific team. Our multidisciplinary team is responsible for all service and support activities within Additive Industries, from system handover by the production team until end-of-life arrangements at our customers. The Customer Lifecycle Support team is an important interface between the customer and the Additive Industries team (research and development, marketing and sales). In addition, the Field Service Engineer is also an important commercial ambassador.

You understand that a well-prepared execution of system installations, upgrades, replacements and maintenance is key to maximize the value of the Additive Industries’ metal additive manufacturing system. Preparations will start with the factory acceptance test (FAT) of the system where you will cooperate with the production team. You will coordinate the shipment to the customer and execute the system installation and setup at the customer’s facilities. The installation is completed with a site acceptance test (SAT) and a training for our customer’s operators and technicians. After a successful installation, continuous condition monitoring, maintenance, performance evaluation, diagnosis, upgrades and problem solving are an important part of your job. You will provide support remotely and if required on-site to maximize uptime. You will be the first and direct contact person for customers located in Asia Pacific.

Key responsibilities:

  • Organize and execute successful installations at customer site resulting in final acceptance.
  • Provide general training to customers’ operators and technicians
  • Provide 1st line support of Additive Industries’ products, remotely and when needed on site.
  • Execute condition monitoring, evaluate, diagnose and resolve problems to enable 24/7 production.
  • Provide support to customers with preventive and corrective maintenance.
  • Install and monitor remote support tools and issue tracking processes

Requirements:

  • Bachelor Degree in Engineering.
  • Minimum of 2 years hands-on experience with installing and servicing high tech systems.
  • Basic knowledge of control technology and electrical systems.
  • Experience with providing remote service.
  • Familiar with the terms FAT, SAT, design for testability, assembly and serviceability.
  • Proven troubleshooting skills.
  • Practical experience in providing training to end-users.
  • Frequent overseas travel is expected (up to 50%).
  • Excellent social and communication skills.
  • Commercial acumen.
  • Proficient in Chinese language in order to communicate with Chinese speaking customers in the region.

Reporting

The Service and Support Engineer reports directly to the General Manager Asia Pacific.

Additive Industries Culture

Additive Industries is a young and fast-growing professional organization. We have developed a strong pragmatic team in which we work and experiment together in achieving our joint goals. We are looking for a broad range of people with diverse backgrounds to join our organization. We have formulated the following personal traits contributing to our company culture:

  • Open, self-confident and result oriented.
  • Driven by technical challenges, eager to learn and entrepreneurial.
  • Proven team player who takes ownership.
  • Professional and structured.
  • ‘Fun to work with’